Assistance for reduced mobility passengers.
We guarantee support at the airport and during all your flight.
This assistance is offered to passenger’s have this needs:
- If you have trouble getting to the boarding gate – we provide a wheelchair to take you there.
- If you have trouble getting to the boarding gate and going up or down stairs – we have a wheelchair waiting to take you to the door of the plane.
- If very low mobility prevents you from moving about in the cabin – we have reserved a wheelchair for you that will take you to your seat.
How to book?
If you are travelling alone and need assistance, just fill in the “Request for Assistance to be Provided to People with Special Need” form.
If the passenger has severe motor difficulties, it is mandatory to travel with a companion over 18 years, as you must consider the on board assistance team limitations. Only passengers who do not require escort will be able to travel alone because their safety needs can be guaranteed by our crew.
This service must be booked at least 48 hours before departure Otherwise, we cannot guarantee this service.
This service are available in our Call Center, our sales office and travel agencies partners.
If you are in US, please dial 1-866-FLY-TACV (1-866-359-8228).
How is the assistance provided?
When you arrive at the airport go to the check-in counter to begin the trip formalities. The assistance process begins there. From there, your entire journey is accompanied by a assistance professional.
It is imperative that you meet the check-in on time. The time limit is the minimum time the passenger has to comply with the formalities of acceptance on the flight and check his luggage before the scheduled flight departure time. To avoid any inconvenience, you must appear at the check-in desk according to the following:
|Time limit to check-in
|Time in advance||01h30||02h00||03h00||04h00|
Flying with your own wheelchair
Each passenger can transport her own wheelchairs in the hold free of charge..
When booking you have to indicate if the wheelchair is manual or battery powered, as well the type of battery and the its specifications.
Electric wheelchairs contain liquid batteries that can leak, and which are not normally allowed as cabin or hold baggage.
However, since the electric wheelchair belongs to a passenger with a reduced mobility, it may be transported in the cabin or in the hold. However, the battery must be removed from the wheelchair and transported in a special container.
If a passenger has a wheelchair with a battery containing liquid that could spill, they must arrive early at the airport and inform the check-in desk.
To avoid possible short-circuits, the batteries must always be properly protected, stowed, disconnected and the terminals covered with insulating material.
Electric wheelchairs cannot be driven to the aircraft. If required, we will provide a replacement manual wheelchair at check-in to ensure that you receive the necessary assistance.
Flights to and from the United States of America
TACV complies with US regulations preventing discrimination on the basis of disability on all of its flights to and from the United States.
Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means: :
- For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
- By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY)
- By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
- On the Aviation Consumer Protection Division’s Web site (http://airconsumer.ost.dot.gov)