Personalized assistance for a pleasant flight to passengers with hearing impairment.
At check-in, there are dedicated special assistance desks. Our services provide all the necessary support to ensure you have a smooth journey.
How to book?
You should inform us of your degree of hearing disability and the help you need, so we can guarantee the best possible assistance.
You can provide this information by filling in the “Request for Assistance to be Provided to People with Special Needs” form.
A booking service are available through our sales office and travel agencies.
If you are in US, please dial 1-866-FLY-TACV (1-866-359-8228).
How is the assistance provided?
When you arrive at the airport go to the check-in counter to begin the trip formalities. The assistance process begins there. From there, your entire journey is accompanied by a assistance professional.
It is imperative that you meet the check-in on time. The time limit is the minimum time the passenger has to comply with the formalities of acceptance on the flight and check his luggage before the scheduled flight departure time. To avoid any inconvenience, you must appear at the check-in desk according to the following:
|Time limit to check-in
|Time in advance||01h30||02h00||03h00||04h00|
When you board the aircraft, our in-flight crew will provide you with assistance and information about:
- Your seat location in the aircraft (proximity to doors and emergency exits, toilets, etc.);
- Where to find the call buttons and the entertainment system;
- The location of the oxygen mask and how to use it;
- The description of what is on your tray at meal time;
Flights to and from the United States of America
TACV complies with US regulations preventing discrimination on the basis of disability on all of its flights to and from the United States.
Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means: :
- For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
- By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY)
- By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
- On the Aviation Consumer Protection Division’s Web site (http://airconsumer.ost.dot.gov)