TACV guarantees assistance to blind passengers in order to ensure more comfort to your trip.
At check-in, there are dedicated special assistance desks. If you wish to travel with a guide dog, please check the conditions below:
A guide dog is a dog trained to provide mobility assistance to persons with visual or hearing impairment and as a companion to the passenger. Carriage of Guide Dogs in the cabin is free of charge and subject to certain requirements:
- The dog must be fitted with a collar and secured with a muzzle.
- You must provide the certificate of sanitation and international certificate of rabies vaccination valid and signed by a veterinarian.
How to book?
If you are travelling alone and need assistance, just fill in the “Request for Assistance to be Provided to People with Special Needs” form.
This service must be booked at least 48 hours before departure. Otherwise, we cannot guarantee this service.
If you are in US, please dial 1-866-FLY-TACV (1-866-359-8228).
How is the assistance provided?
When you board the aircraft, our in-flight crew will provide you with assistance and information about:
- Your seat location in the aircraft (proximity to doors and emergency exits, toilets, etc.);
- Where to find the call buttons and the entertainment system;
- The location of the oxygen mask and how to use it;
- The description of what is on your tray at meal time;
- Help to get to the toilet. However, no assistance whatsoever is provided inside the toilet.
Flights to and from the United States of America
TACV complies with US regulations preventing discrimination on the basis of disability on all of its flights to and from the United States.
Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means: :
- For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
- By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY)
- By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
- On the Aviation Consumer Protection Division’s Web site (http://airconsumer.ost.dot.gov)