Plan for Lengthy Tarmac Delays
Contingency plan for lengthy tarmac delays
TACV – Cabo Verde Airlines (“TACV”) Contingency Plan for Lengthy Tarmac Delays is the result of new rules put forth by the U.S. Department of Transportation to address airline service during conditions that result on long on-board delays for passengers.
This contingency plan is explicitly separate from and not a part of TACV’s contract of carriage.
Before delays occur, TACV has a comprehensive plan designed to forecast and adjust to o perational challenges and minimize lengthy delays while passengers are on board the aircraft. The Operation Control Center (OCC) at TACV headquarters is responsible for the daily execution of this plan, while keeping in mind the safety and well being of our customers.
TACV fully complies with all U.S. Department of Transportation rules regarding lengthy tarmac delays. Our contingency plan is intended to provide you with information regarding TACV´s policies and procedures for handling your travel on our airline in the event of a lengthy ground delay of your aircraft.
The Operations Control Center (OCC) is responsible for the management and quality of the plan. The decision-making for this plan lies within the OCC. Airport Customer Service (ACS), Flight Operations and In-Flight Service will carry out the plan at the station and flight level.
The plan builds upon the standard operating procedures now in place to handle extended on-board delays an diversions. All stations have identified resources and developed procedures that will allow them to effectively bring a plane off the runway and open the door, giving the passengers the opportunity to deplane within specified time limits. Stations will assure that diversions are given the same priority as other taxi delays, meaning passenger egress will be allowed prior to the 4 hour mark (**). Individual station plans should allow at least 30 minutes (or as much as 60 minutes at larger stations) to complete the task of returning to the gate and deplaning.
All Stations have coordinated plans with Airport Operations and local governmental agencies to meet the tarmac-delay rule’s requirements. This includes back-up methods for inoperative equipment and the provisioning and servicing of aircraft.
Customer service divisions have prepared gate announcements to be used as appropriate, based on the situation. The announcements will:
- Identify the reason for the delay and tentative departure time
- Explain the possible effect of the DOT’s tarmac delay rule
- Inform customers of the ability to egress, if the opportunity exists.
Throughout the flight delay, communication between TACV Operations Control Center (OCC) and the flight crew will be continual. Both the OCC and flight crew will monitor the general environment of the customers at all times. TACV will make decisions for the well-being of all customers aboard the affected flight. Passengers will be notified every 30 minutes on status of the delay.
Limits of lengthy onboard ground delays
Lengthy onboard ground delays can take place both during taxi-out prior to departure, and during taxi-in after landing. During both of these phases of travel, the following limits apply:
For international flights that depart from or arrive at a U.S. airport, TACV will not permit an aircraft to remain on the tarmac for more than four (4) hours.
** Prior to reaching four (4) hours, TACV will return the aircraft to the gate, or another suitable disembarkation point, where passengers will be allowed to deplane.
** Delays longer than these time limits may be necessary if (i) the pilot-in- command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or (ii) air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.
Passenger services during a lengthy onboard ground delay
For all flights, TACV will provide passengers with adequate food and potable water no later than two (2) hours after the aircraft leaves the gate (in the case of departure) or touches down (in the case of arrival) if the aircraft remains on the tarmac, unless the pilot in command determines that safety or security considerations preclude such service.
For all flights, TACV will ensure that operable lavatory facilities will remain available while the aircraft remains on thetarmac. TACV will also ensure adequate medical attention is available, if needed. Resources
TACV has taken steps to ensure sufficient resources are available to implement this contingency plan for lengthy tarmac delays, when necessary.